Customer Testimonials

Hi,

My name is Nathan Kolessar and I just wanted to send a note to tell you that my wife had a great car buying experience with you guys. Our sales person , Bill Kay, was awesome. We are from SW Michigan and found a nice used Ford Flex, you had listed on Autotrader.com. I was apprehensive about buying a vehicle 2.5 hours away, but working with Bill made everything very easy. Once we got there he had the vehicle cleaned up and pulled into the service area for us to review, we appreciated it since we had our 3 kids and it was 10 degrees out. Sometimes buying a used car you don't get 1st class treatment, but our buying experience was 1st class all the way. Compliments to you dealership!!

P.S. The vehicle was perfect and we love it!

Thanks,

Nathan and Heather Kolessar

Review:
Came in to look at a 2005 Pontiac GTO. The price was the best we found here at Grossinger Chevrolet. Salesperson Leonard was very friendly. Ceaser Nino, who dealt with the finances, was very friendly. Got a great deal on an American Classic. Probably the beast dealer I have ever been too. I recommend this dealer. Such great service. THANK YOU!

By: to2050
On: 12/10/2009 7:30:12 PM

http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#101699

Review:
I Bought a new 2007 Chevy HHR at Grossinger in December of 2006. The car was delivered on time at the advertised price without any sales trouble. All of the service has been performed in their service department without any problems.
I brought the car in on December 9th,2009 for a before it goes out of warranty checkup. A few minor problems were found and cheerfully repaired while I waited. The service manager, Brian Poteracki, was professional and prompt.
I purchase all of my new Chevys and parts from this dealership and have sent quite a few friends there for purchase of new and used vehicles hearing nothing but good back from them.
Gary Grossinger has always been accessible when I have been in the dealership. Keep up the good work!

By: Steve Nowack
On: 12/17/2009 12:31:35 AM

http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#102737

Review:
Everything about this experience was at the top of the charts compared to past experiences. We've felt exhausted after past purchases, but this time around left us excited about what had just been accomplished. From the first contacts with Tom, who responded to our Internet inquiry in a personable and no-nonsense manner, we sensed that this was going to be a positive experience. Then we moved onto several hours of tireless legwork with Kirk, who couldn't have treated us any better if we were his best friends. As we looked over a number of cars in below freezing weather, Kirk remained so patient and informative. We felt he was genuinely as excited about us getting a new car as we were. Then the closing process with Fred to wrap up the paperwork, a low point of the process at other dealers, turned out to be as amicable and positive as we could ever have hoped for. All of these guys made it very enjoyable experience from start to finish, and gave us the feeling that they were looking out for our best interest. Even the guys who cleaned up the car, Elmer in sales, and Tony in service were friendly and fun to interact with. Pressure that we've experienced in past purchases at other dealers was non-existent. We loved the honest and up front approach throughout the process. If what we experienced is happening everyday at Grossinger Chevrolet, then the other dealers in the area are going to have to step it up to compete with these guys!

By: gretagile
On: 1/6/2010 7:30:24 PM

http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#105750

Review:
My daughter was born severly premature two years ago. Because of her prematurity, she was in the hospital for 196 days which racked up over 2 million dollars worth of medical bills. Unfortunately, I had no other choice than to file for bankruptcy in order to "start over." When I started looking for a new SUV, I had a feeling that I would be pushed away the moment I mentioned my situation. I was actually pushed away by a couple of dealerships (non-Chevrolet). I did my research on the Equinox and liked it very much. I emailed the dealership and received an instant response from Tom. Tom was incredibly helpful with making sure the Equinox was the car I wanted and the options I needed. I finally let Tom in on my financial hardship. Tom's first words were, "I want to get this done for you." Tom spent a great deal of time on the phone with the bank to secure financing for me after sending in my credit application. Next think I knew, he let me know I was approved. I went into the dealership that evening and met Leonard who took over where Tom left off. Leonard was so helpful in showing me the ins and outs of the Equinox (which I fell in love with). Next step was going to financing where Frank was super quick in getting my paperwork all ready, signed and sent me on my way. Everyone in the dealership is incredibly personable, nice people. I felt like my business was valuable to them and I wasn't "shunned" for my financial situation. I truly feel like I was given a second chance. Thanks to the dealership, not only do I have a brand new car, I have a loan that will help me to rebuild my credit. The Equinox is a perfect vehicle, not only for me but especially for my disabled daughter. I've officially become a lifelong customer of Chevrolet and will be an ongoing loyal customer to Grossinger.

By: stephmitura1
On: 1/7/2010 3:40:09 PM

http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#105935

Review:
I have given the dealership this rating because it was a pleasant experience from the moment I walked in. I came in wanting to see a particular vehicle but it had already been sold.Elmer and Mike asked me a few questions to determine my needs, then they asked me if I would consider a different vehicle or if I absolutely wanted the one I came in to look at. I loved that they gave me a choice and did not try to convince me that I wanted something else. They were not the stero-typed "Salesmen". I felt as if I was talking to a neighbor and they were genuinely interested in what I wanted and not what they wanted to sell me. I must add that Grossinger as a whole is more interested in customer service than anything else. I am very impressed with Elmer and Mike and the Grossinger Dealership. Even Gary Grossinger took the time to come out of his office to shake my hand. I have NEVER had that happen anywhere before. Grossinger is a dealership that I would definately go back to. They earned my trust yesterday. Some people might say that I had this pleasant experience yesterday because I was buying a vehicle and they were doing their job, but I want everyone to know that today I emailed Elmer and called him with a question. Not only did he respond to my email right away, but when I called him, I was NOT placed on hold and then told he'd have to call me back. I got him directly! This is what customer service is all about. Making the customer feel like they're the only customer in the world. Grossinger understands the customer service concept and so do the employees. I drove all the way from Glendale Heights to Palatine and I am certainly happy I did! I didn't have this experience with a dealership in my area at all...not even close.

Grossinger is the best ever... they're the place to buy a Chevy!

Grossing Chevy gave me a very good price and I shopped many different dealers for a new Chevy. They had a lot of patience with me too. I will return to do business with them again.

Don't go anywhere else to buy a car. These people are the best! They gave us a great trade in deal. I hate the car buying process dealing with pushy sales people but the Grossinger folks where nice and made it real easy . Thanks again!!

I bought an Aveo from Neil Speiss and Jim Douvas the sales manager. He was really nice. They had a lot of them to choose from. Grossinger Chevrolet Palatine it was a pleasure doing business with you!

I just want to say thank you so much for my new Chevy Tahoe. I brought my old truck in that qualified for the Cash for clunkers and could not believe the great deal Grossinger Chevy gave me. The salesman were knowledgeable, friendly and really knew what I was looking for. I have already told my whole family they should go to Grossinger Chevy for the best deal! Awesome selection of trucks and great people to work with.

Thanks again

Tom

I had a great time. i never had so much fun buying a car. Ken George is the best! John Panos the manager was also very helpful and extremely nice. thanks guys grossinger chevrolet should be happy to have you represent their company.

Thanks so much Oleg! You were a great help, seemed like you really knew your product. I've referred all my family and friends to Grossinger Chevrolet because I had such a great experience. It was a great experience from the beginning to the very end.

I never thought i could find a dealrship like this left around anymore. Where the salesperson in this case Alex was actually genuinely happy to help you and make you happy on your purchase. I hope more dealerships learn from the excellence they serve for there customers. I won't buy another car again if its not from Grossinger Chevrolet Palatine.

Wow!!! I came into Grossinger Chevy from Milwaukee and I was not disappointed. They are so friendly there. I've never had such a great experience buying a car until I bought from Grossinger Chevy in Palatine. Joe Olbi was such a big help. I was really impressed with Jim Douvas the manager who wasn't your typical manager type. I came in off the internet to buy a car. It was a nice and easy experience.

I was referred to Grossinger Chevrolet Palatine by a co-worker, they told me this is the place to buy a Chevrolet. I was a little hesitant cause of my past experiences buying a car, but boy was he right. I called the store and spoke to John Panos the sales manager who was really nice. I came in and was introduced to Elmer Cameron who was wonderful, he knew everything about the cobalt. The transaction was so smooth. I just want to say that even though I had doubts about buying a car there, the Grossinger Chevrolet team changed my mind. Thank you all so very much! I will refer all my people to you guys.

ONE OF THE BEST EXPERIENCES I HAVE EVER HAD. SAW A CAR ONLINE I CALLED THEY SAID IT WAS IN STOCK I WENT THERE DROVE IT LOVED IT AND BOUGHT IT. THEY WERE RIGHT TO THE POINT NO TYPICAL BS FROM A CAR DEALERSHIP. JIM DOUVAS TOOK CARE OF ME AND ANSWERED ALL MY QUESTIONS. I WILL DEFINITELY REFER ALL MY FRIENDS TO GROSSINGER CHEVROLET PALATINE

Very nice to work with, our purchase was a pleasant experience. Derrick was very professional and thorough and efficient with our purchase. John Panos (Mgr) also was very accomodating and worked with us to make sure we were satisfied customers. Derrick Triplett and John Panos were a geat team and Chevy should be proud to have these 2 represent their Company. We have been Chevy customers in our family for over 40 years and will continue to purchase from Chevy as long as they keep employing poeple like these 2. The only down fall was the wait for the finance paperwork which took over an hour.

We had a very good experience at Grossinger Chevrolet in Palatine when we purchased our new car. There was no feeling of pressure and we were able to get what we needed to be able to purchase that car that we wanted. Our salesman, Ken George was great to work with and very friendly. I would recommend Grossinger Chevrolet to anyone looking for a new car!

Mr. Scott Lawson,

Mr. George Boots took over as manager during the purchase of our car. The service from that moment on became exceptional.

His knowledge and expertise eliminated all concerns and issues that previously existed. He and his staff followed through and answered all of our questions.

Service following delivery has also been excellent.

Prior to Mr. Boots, our 5th Chevy would never have been purchased from Grossinger Chevrolet, nor would we have passed on any positive information to our friends/contacts.

I love my new Equinox and now have full confidence in the service from Grossinger. Please - feel free to call.

Martha P.

George Thank you : )

Dear Mr. Grossinger,
I wanted to write and tell you about our car buying experience at your dealership.

Friday Morning was the first time I ever drove an Equinox and by that same evening, we had purchased a car from you.

Your salesperson, Neil, played a major role in the purchase. He was professional, Present, funny & he certainly went the extra mile for us. Because the decision happened so quickly and it was the end of the month, we had to make the purchase and take the car off the lot that night, but I hadn't brought our clunker title with me (remember I was only looking until I fell in love with the car.) We were able to decide on the spot that we wanted the car. Remember, this was day 6 or 7 of the clunker program and your people and your people had had a very busy week, here is the amazing part.

It was late on Friday (9 or 10 P.M) and Neil followed us to Wheaton to pick up our car title - He drove all the way to our home. He did it with a great attitude, humor and fun!!

He is an amazing salesperson and I will tell everyone I know what an extraordinary experience working with Neil was.

I just wanted to let you know.

Thanks,

Eileen D.