
- Kristi C., Algonquin, IL9/1/2010
Thank you for all of your help! Love the new car!! After all of the issues we had, with the help of Tim Abdull, Ralph Dimatteo and Brian in Service, they were able to be resolved. We are pleased with the outcome.
- Joeseph E., Rolling Meadows, IL8/31/2010
We were extremely satisfied with the service we received from Derrick. He greeted us right away and asked what we were interested in looking at. We wanted a mini van and he led us right to two that we had chosen. He asked how we heard about the dealership. We told him we looked at your website. We fell in love with a 2007 blue Caravan after taking it for a drive. Darrick pulled up the website and we received that price. He even came down $300. I pointed out that screw was missing from the molding on the front seat and also that there was no manual. He told me that was no problem. The molding will be fixed and he would order the manual for me. We really felt that he was sincere and wanted us to go home happy.
Then we met Cesar. He was very accomodating and friendly. When we told him this was our third car that we had purchased this year from a Grossinger dealership, he lowered our interest rate and dropped our payment amount.
This was the friendliest and easiest anyone has ever made buying a car. We would definitely come back here again.
- Thomas P., Palatine, IL8/31/2010
Loved this dealership and Tim was an awesome salesman!! Very friendly and not pushy, we had two young ones with and I was not stressed a bit! We enjoyed everyone for being so nice and getting us out so quickly!! The experience from start to finish was great and we already recommending them!
- Art G., Schaumburg, IL8/31/2010
From the moment we entered the dealership Tim and his team made us feel confident that we were going to be able to work out a deal that will be fiancially sound to us. Between trading our car for top dollar, and working with us to get us the car we wanted and under a payment we can afford Tim lead the effort and was backed by his colleagues to get us into the vehicle we wanted.
What was most noticable was just how well he worked with the used car manager to get the value for the trade, how he worked with the other members to get us in and out fast. THe staff was knowledable, friendly and delivered what they promissed. What a concept?
I have driven by this dealership for over 12 years, and it now will be one I will utilize to service the vehicle I purchased, and will highly recomend it to all my friends and family.
- Larry T., Vernon Hills, IL8/30/2010
I was looking for a particular automobile. These guys went above and beyond to find the right vehicle to fit my needs. The whole process from start to finish went smoothly. I used to dread the new car buying experience, not anymore. I could not have been treated any better.
- Thomas F., Algonquinn, il8/27/2010
Having purchased two new vehicles from Grossinger in less than a year, I am very pleased with the staff at Grossinger Palatine. I have purchased new Chevrolet's from various other local Dealers in the past that acted like they were doing me a favor.
The difference at Grossinger was I felt they worked hard for me with very agressive pricing and financing. In this economy, respectful, courteous treatment is a given, and while Scott Stafford(sales)is extremely pleasant to work with he has also been most accomodating after the sale as well.
Sometimes the most difficult part of the purchase is the financing details. Simply put, Ceaser Nino(business office)is awsome. You feel comfortable immediately as he walks you through the entire process, ready and willing to answer any questions to your satisfaction.
In my nearly forty years of vehicle purchases I have never felt better cared for
than with Grossinger Chevrolet in Palatine. I look forward to working with Scott and Ceaser in the future.
- Cynthia M., Schaumburg, IL8/24/2010
As a first time car buyer I was treated with utmost care and respect from the moment I stepped on Grossinger's lot. Not only were the employees extremely honest and friendly, they treated me as if I was one of their most valuable customers. Buying a new car should be exciting and Elmer and Casear made sure to keep it that way!! Phenomenal Experience!!! Recommend it to Anyone!!!
- Jim W., Wauconda, IL8/18/2010
Derrick got us to a point where we knew that we wanted to buy the car but Mike got us to the point where we bought the car. When we were in the final process of buying the car we said we are not going to purchase tonight they allowed the process to stop which allowed us to make sure the deal was right for us and not a pressure buy. We went home to check the internet for more details and made our final decision that the car was right for us. They call first thing in the morning and asked if we wanted the car set aside which we did and told them we would be in by 3pm that day. The deal did not change from the night before, we requested one more item and they worked with us and we finalized the deal.
I'm not sure when the next time we will be purchasing a car, but I'm sure we will start with Grossinger
- Charles B., Grayslake, IL8/11/2010
Our 2001 Chevy Tahoe was a total loss after the flooding of July 23rd. We had not shopped for cars in nine years and were not looking forward to it. Our experience was excellent at Grossinger Palatine. Our mechanic Scotty recommended Grossinger. We visited twice in one day and drove home that night in our new/used Escalade. Elmer Cameron described a wide range of vehicles for us on the phone and then Mike Momon showed us around when we came in. Mike Bott and Ceaser Nino helped to make the whole experience great.
We have told our friends and family about our really pleasant car buying experience. We never felt pressured by anyone and we were given a really fair price. We could not have hoped for a better experience!
- Marietta G., Schaumburg, IL8/9/2010
WE loved our experience at your dealership. We came late(around 8 pm ), we did not leave until 11pm. Never did we feel rushed to buy. Tim was great. I was surprised that he went out on a second test drive with my husband. Your finance guy ( Fred?)was great too. He talked to us like we were friends and not just someone who wanted our money. We did not feel pressured. We will recommend you to friends looking for a car. Keep up the good work.
- Phyllis J., Evanston8/6/2010
I feel Mr.Triplett did an awesome job. Having recently cleared for BK I didn't think I would be able to get a car. But after speaking with Derrick I felt there was hope. He answered my concerns and listened to what I felt I could afford, the amount I could put down and the car I dreamed of having. He came through. I was in an out within two hours, they were all professionals yet warm, and my vehicle looks and runs great. I am a happy customer! Thank you
- J. Ratajczak, Buffalo Grove7/28/2010
THE WHOLE EXPERIENCE [FROM "JUST LOOKING" TO PURCHASING A CAR] WAS PLEASANTLY SURPRISING!!! DARRICK WAS VERY HELPFUL[NOT "PUSHY" OR HIGH PRESSURE]EVEN THO WE TOLD HIM WE DIDN'T NEED TO BUY A CAR [WE HAD A CAR WHICH MET OUR NEEDS, AND THE ONLY REASON WE WERE LOOKING WAS BECAUSE WE HAD THOUGHT OF GIVING IT TO OUR SON] DARRICK [AND MIKE BOTT, SALES MGR] EXPLAINED THAT WE COULD TAKE ONE HOME TO TRY WITH NO OBLIGATION, WHICH INVOLVED VERY LITTLE FORMALITY FOR US AND SOME PREP-WORK FOR THEM. OUR SON DECLINED OUR OFFER, BUT WE LIKED THE CAR SO MUCH WE DECIDED TO LOOK INTO THE NUMBERS.THEY WERE ABLE TO PRESENT US WITH A BOTTOM-LINE PRICE WITHOUT THE "GAMES" THAT OTHER DEALERS PLAY [PRETENDING TO GO BACK & FORTH TO SALES MGR TO BRING THE PRICE DOWN, AND/OR TELLING US THEY CAN ONLY GIVE US THAT PRICE IF WE "BUY IT TODAY"]. OUR NEXT EXPERIENCE WITH THE FINANCE MGR [FRED KODROFF] WAS "PAINLESS"...HE EXPLAINED EVERY ASPECT OF THE TRANSACTION CLEARLY AND CONCISELY, EVEN LIGHTENED THE FINANCIAL SITUATION WITH A SENSE OF HUMOR! BOTH DARRICK AND FRED WERE SO PERSONABLE, AND PLEASANT, THAT, EVEN THO WE COULD HAVE GONE TO OTHER DEALERS, THESE WERE THE KIND OF PEOPLE WE WANTED TO DEAL WITH!!!
- J. Lewandowski, Palatine7/27/2010
I went to Grossinger Chevy today to look for a car that could replace my 2 door Monte Carlo (also purchased from Grossinger) because I needed a car that was more practical for my 1 year old and my wife. Of course I wanted to keep my payments similar and basically swap out my 2 door for a 4 door. They guys at Grossinger were awesome. They are down to Earth and don't try to pull your leg. They don't do the bait and switch and keep things really realistic. They are a customer oriented business and offer very very fair prices. They know that if they make you happy you'll walk away and tell your friends. They aren't worried about making that 'extra buck' on your behalf and it really makes you feel good knowing they take care of their customers. I would recommend my closest friends and family to them in a heartbeat.
- Elizabeth F., Skokie7/23/2010
I was referred to Grossinger by a friend and I already knew the car that I wanted when I went in there, a 2010 Chevy Aveo. I was met by Mike and Leonard and they were so helpful and friendly. They never tried to change my mind and they made it quick and painless and an enjoyable experience. This was my first NEW car and I couldn't be happier. I will never go anywhere else and I would most definately recommend Grossinger, as well as Mike and Leonard, to anyone looking for a car. Thanks for all your help guys! I appreciate it!!
- Greg W., Downers Grove7/21/2010
I dealt with Dino and he was extremely friendly and helpful. Everything he told me was done to my satisfaction. It was a great experience from a friendly car dealership.
I would use this dealership again, as needed. They followed up with additional information I had requested on the next day. This shows they care about their customers.
- April D., Chicago7/20/2010
My car was totaled out in an accident which was hard for me to go through within itself but Darrick Triplett was patient with me in going through car after car until I was completely satisfied. I will definitely be recommending him as well as Grossinger Chevy to family & friends. Thanks to the finance guy Fred, too.
- Chad W., Kildeer7/17/2010
I was looking to buy my wife a car and I live a few towns over from the dealership.
There is a Chevy dealership closer to me but my past experiences there were poor. So I decided to go to Grossinger in Palatine to give them a shot. My sales man Mike Momon was not only the nicest salesman I have ever dealt with, he also took better care of me than anyone I have ever dealt with anywhere! He got my exactly what I was looking for in the price range that was comfortable for me. I use to have a personal friend that sold cars and I really feel that Mike even took better care of me than my old friend did.
I would recommend Grossinger to anyone!!!!
Thanks,
Chad
- V. Arason, Lake Zurich7/10/2010
Ken was extremely helpful, knowledgable, and friendly. He made me feel very comfortable. Usually, shopping for a new vehicle is horribly stressful. Ken and the other staff members made my experience actually enjoyable! I would definitely recommend Ken and the dealership. Actually, I have already passed on one of Ken's cards to someone who is interested in purchasing a new truck.
- C. Taylor, Lake Zurich7/9/2010
I just moved into the area and was in need of a new car because my 2004 Impala had over 199,000 miles. I tried to purchase a GM vehicle while I lived in Wisconsin but no avail. Every department @ this dealership went out their way to ensure that I drove away in a new 2010 Chevey Equinox.
From the sales person Leonard to the service man Tony and everyone in between was extremely helpful. I will recommend this dealership to all my friends, family, and Soldiers.
GIVE THEM ALL A RAISE! THANK YOU AND GOD BLESS
- M. Bosquez, Lake Zurich6/27/2010
My Wife and I are so pleased with our car buying experience at Grossinger Chevrolet in Palatine. They met our expectations in a timely and professional manner. We drove away very pleased with our new vehicle and could not believe how easy and stress free our car buying experience was overall.
Thank you,
The Bosquez Family
- S. Houston, Chicago6/27/2010
Darrick was very helpful and made me feel at ease during my new car purchase. He answered all my questions and helped me feel confident with my purchase. He addressed all my needs and found the best car for my lifestyle. I am very grateful and would absolutely recommend him!
- Deanna Z.6/25/2010
Tim was very patient with me and could not have been nicer. I really felt that I could talk to him. He even came in on his day off work so that I could look at the car again (and ended up buying it)! There were no smoke and mirrors with Tim. If you go to this dealer to buy a new or used car ASK FOR TIM!
- T. Oneil, Schaumburg6/23/2010
My daily driver finally gave in and I needed a car in a hurry. Why rent when you can buy. These guys had me out the door faster than Enterprise. They got me in a great used car, for a very fair price, promptly.
Darrick was a great salesman, host. Even when I told Darrick, "Im sorry I wasted your time" he was still pleasant and continued to do his job. A matter of fact, he said,"Dont apologize, it's my job." Darrick negotiated with management and got me a great price.
Mitch was a class act and got me a very fair loan promptly. Dino answered my questions via email very promptly.
As of now, I can't complain. I'm very happy that I ended up at Grossinger-Palatine and even my new license plate was great with 007, at the end. Thanks guys, look forward to dealing with you again.
- Sheila, Fox Lake6/18/2010
Great Dealership! I traded in my 2006 Equinox for a 2010 Equinox. Dino helped with the Internet service and Elmer is an awesome salesperson who really knows how to take care of customers. Everyone was very friendly and great team work all aroound. The service Dept. I've been going to for 4yrs+ and they also have been very helpful.Any issues I have/had were taken care of. I love my new truck and would recommend Elmer in sales. He does a good job making sure your happy and really knows the cars inside and out.
- Marietta G., Schaumburg, ILWE loved our experience at your dealer. We came late (around 8 pm ),we did not leave until 11pm. Never did we feel rushed to buy. Tim was great. I was surprised that he went out on a second test drive with my husband. Your finance guy ( Fred?)was great too. He talked to us like we were friends and not just someone who wanted our money. We did not feel pressured. We will recommend you to friends looking for a car. Keep up the good work.
- Jimmy Howell, Nashville, TN4/15/2010 1:07:54 AM
http://www.dealerrater.com/account/review.aspx?reviewId=129718
PAY ATTENTION FOLKS YOU HAVE THE MOST HONEST DEALER IN THE COUNTRY IN MR. GARY GROSSINGER IN THE CHICAGO AREA My story is Amazing I live in NASHVILLE TN to start with and have more than 10 Chevy dealers to chose from.I have purchased over 20 cars in my life. Cadillac Corvette Chevy SSR YOU GET THE IDEA NOW!!!!! OK lets begin with the bad there is NONE I REPEAT NONE with Mr. Grossinger's Team these folks are SO GOOD ITS HARD TO BELIEVE BUT ITS TRUE. I began my search on every lot, every website, everywhere ,and one night I said if im going to buy the car of my dreams NEW CORVETTE I would search the entire country for the best deal I could possibly get!!!!AND FOR THREE MONTHS I SEARCHED AND GROSSINGER CAME UP SO WHEN I MADE MY CHOICE IT WAS NOT A MATTER OF DISTANCE IT WAS THE CAR, THE DEAL AND COULD I TRUST A DEALER TO DO WHAT THEY SAID OVER THE PHONE 562 MILES FROM HOME AND BY GOD THEY DO IT AT GROSSINGER CHEVROLET.I DROVE FROM MY HOME 562 MILES STAYED IN HOTELS AND BOUGHT FUEL AND FOOD AND NEVER REGRET A MOMENT OR A SINGLE CENT OF MY PURCHASE Mr. Grossinger himself called me to say what can I do to earn your business and he did not just say it he earned it not only mine but anyone I know and lets face it most dealers couldnt care less about you .But No sir not MR.GROSSINGER HE TOOK TIME TO LET ME KNOW HE CARES ABOUT THAT ONE SINGLE WORKING MAN WHO WANTS TO MAKE A VEHICLE PURCHASE. THESE FOLKS ARE NOT ONLY ANOTHER DEALER BUT ARE WELCOME IN MY HOME IN NASHVILLE ANYTIME DAY OR NIGHT and thats a fact I would be upset if they came to Music city without calling and letting me be nice to them like they were to me.I look forward to them coming to Nashville for a vacation we still talk on THE phone from time to time just to say Hi These folks are so clear and concise and my salesman Dan Has coined a phrase used in my town now and it is NO WORRIES AND THATS WHAT YOU HAVE AT GROSSINGER CHEVY NO WORRIES great staff service financing and a GREAT OWNER WHO WILL DO ANYTHING TO EARN LISTEN AGAIN EARN YOUR FRIENDSHIP AS WELL AS BE THERE AFTER THE SALE. IF YOU HAVE ANY RESERVATION ABOUT TRUST, PRICE OR SERVICE forget them You can forget the others for me now there are none I WILL BE BACK when my wife wants a New car ,my sons ,mom ,dad who ever I know .I WOULD DRIVE A THOUSAND MILES And thanks to all the fine folks at the NAVY PIER IN CHICAGO FOR BEING SO NICE TO A SOUTHERN BOY Thanks again to DAN MIKE RALPH CESAR AND LAST BUT NOT LEAST MR. Gary Grossinger MY NEWEST FRIENDS !!!!
- Mr. HauterDate Written: 3/26/2010 9:57:09 PM
http://www.dealerrater.com/account/review.aspx?reviewId=124246
Our experience at Grossinger Chevrolet was very pleasant, we were met by
Darrick and we told him how much we wanted to spend and he did not try
to show us any cars over our budget, we appreciated that, we test drove
4 cars before finally deciding on a 2008 Pontiac G-6 which my wife is very
happy with.After Darrick answered all my questions and the paperwork was
finished it was over to financing where we met Cesar. Cesar worked to
secure us a very good rate that we are very happy with,every thing went
very smooth and my wife and I feel that we bought a great car at a great
price,I will recomend Grossinger Chevrolet and Darrick to anyone.
- Jeno2/9/2010 10:04:46 AM
http://www.dealerrater.com/account/review.aspx?reviewId=112929
I gave these ratings because I have been to plenty of dealers who treat you like your a nobody because you have mad some mistakes with your credit. But Leonard was absolutely wonderful, and I am definately going to recomend this dealer to everyone.
- karenanneil,Date Written: 1/21/2010 10:37:44 AM
http://www.dealerrater.com/account/review.aspx?reviewId=108367
Ralph DiMatteo was very helpful recommending the used cars he thought might be of interest to my son after we described what he was looking for. Elmer Cameron followed up by finding the best fit with the criteria my son laid out and found him the perfect used car that was exactly what he wanted. Fred Kodroff had the difficult job of finding the right financing for my son so that the payments were within his budget. The condition of the car that my son chose was like-new, even though it was a two-year old car. It was clean and well maintained. We made a good choice with the help of Ralph and Elmer. Thank you.
- E, palatineTom, My wife and I are very satisfied with your staff in purchasing our new car, I would recommend your dealership. The car we purchased drives and rides very well. Ted our salesman was a pleasure to work with.
Thanks
Ernest Adkins
- Mick and Bridget D.Dear Mr. Grossinger,
We wanted to send you a big "thank you" for your excellent service. We had engine problems with a Saturn Outlook, and your dealership handled each step in a very professional manner. Our car was towed promptly, the car was covered under warranty and we were even given a rental car which was a huge bonus! Please thank Ralph and Tony and let them know how completely satisfied we were with them.
Sincerely,
Mick and Bridget D.
- B. Watts, PalatineI had a wonderful experience buying a vehicle from your Palatine dealership. One particular person was amazing, Faraon. He was patient, and I am not the easiest person to deal with. He never pushed me into anything and he went over all my options with me. His customer service is above and beyond outstanding. Thank you for having such a wonderful employee. He is a breath of fresh air! Thank you!
- J.DorganRalph Di Matteo and the entire staff were wonderful. I will definately use your facility again
- M. PierceService Dept. representatives friendly and helpful
- H. FiscalI am very satisfied with the service from your dealership and wish I had purchased my cars there.
- Nathan and Heather KolessarHi,
My name is Nathan Kolessar and I just wanted to send a note to tell you that my wife had a great car buying experience with you guys. Our sales person , Bill Kay, was awesome. We are from SW Michigan and found a nice used Ford Flex, you had listed on Autotrader.com. I was apprehensive about buying a vehicle 2.5 hours away, but working with Bill made everything very easy. Once we got there he had the vehicle cleaned up and pulled into the service area for us to review, we appreciated it since we had our 3 kids and it was 10 degrees out. Sometimes buying a used car you don't get 1st class treatment, but our buying experience was 1st class all the way. Compliments to you dealership!!
P.S. The vehicle was perfect and we love it!
Thanks,
Nathan and Heather Kolessar
- mjfuelReview:
Came in to look at a 2005 Pontiac GTO. The price was the best we found here at Grossinger Chevrolet. Salesperson Leonard was very friendly. Ceaser Nino, who dealt with the finances, was very friendly. Got a great deal on an American Classic. Probably the beast dealer I have ever been too. I recommend this dealer. Such great service. THANK YOU!
- to2050By: to2050
On: 12/10/2009 7:30:12 PM
http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#101699
Review:
I Bought a new 2007 Chevy HHR at Grossinger in December of 2006. The car was delivered on time at the advertised price without any sales trouble. All of the service has been performed in their service department without any problems.
I brought the car in on December 9th,2009 for a before it goes out of warranty checkup. A few minor problems were found and cheerfully repaired while I waited. The service manager, Brian Poteracki, was professional and prompt.
I purchase all of my new Chevys and parts from this dealership and have sent quite a few friends there for purchase of new and used vehicles hearing nothing but good back from them.
Gary Grossinger has always been accessible when I have been in the dealership. Keep up the good work!
- Steve NowakBy: Steve Nowack
On: 12/17/2009 12:31:35 AM
http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#102737
Review:
Everything about this experience was at the top of the charts compared to past experiences. We've felt exhausted after past purchases, but this time around left us excited about what had just been accomplished. From the first contacts with Tom, who responded to our Internet inquiry in a personable and no-nonsense manner, we sensed that this was going to be a positive experience. Then we moved onto several hours of tireless legwork with Kirk, who couldn't have treated us any better if we were his best friends. As we looked over a number of cars in below freezing weather, Kirk remained so patient and informative. We felt he was genuinely as excited about us getting a new car as we were. Then the closing process with Fred to wrap up the paperwork, a low point of the process at other dealers, turned out to be as amicable and positive as we could ever have hoped for. All of these guys made it very enjoyable experience from start to finish, and gave us the feeling that they were looking out for our best interest. Even the guys who cleaned up the car, Elmer in sales, and Tony in service were friendly and fun to interact with. Pressure that we've experienced in past purchases at other dealers was non-existent. We loved the honest and up front approach throughout the process. If what we experienced is happening everyday at Grossinger Chevrolet, then the other dealers in the area are going to have to step it up to compete with these guys!
- gretagileBy: gretagile
On: 1/6/2010 7:30:24 PM
http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#105750
Review:
My daughter was born severly premature two years ago. Because of her prematurity, she was in the hospital for 196 days which racked up over 2 million dollars worth of medical bills. Unfortunately, I had no other choice than to file for bankruptcy in order to "start over." When I started looking for a new SUV, I had a feeling that I would be pushed away the moment I mentioned my situation. I was actually pushed away by a couple of dealerships (non-Chevrolet). I did my research on the Equinox and liked it very much. I emailed the dealership and received an instant response from Tom. Tom was incredibly helpful with making sure the Equinox was the car I wanted and the options I needed. I finally let Tom in on my financial hardship. Tom's first words were, "I want to get this done for you." Tom spent a great deal of time on the phone with the bank to secure financing for me after sending in my credit application. Next think I knew, he let me know I was approved. I went into the dealership that evening and met Leonard who took over where Tom left off. Leonard was so helpful in showing me the ins and outs of the Equinox (which I fell in love with). Next step was going to financing where Frank was super quick in getting my paperwork all ready, signed and sent me on my way. Everyone in the dealership is incredibly personable, nice people. I felt like my business was valuable to them and I wasn't "shunned" for my financial situation. I truly feel like I was given a second chance. Thanks to the dealership, not only do I have a brand new car, I have a loan that will help me to rebuild my credit. The Equinox is a perfect vehicle, not only for me but especially for my disabled daughter. I've officially become a lifelong customer of Chevrolet and will be an ongoing loyal customer to Grossinger.
- stephmitura1, glendale hghts ilBy: stephmitura1
On: 1/7/2010 3:40:09 PM
http://www.dealerrater.com/dealer/Grossinger-Chevrolet-review-6086/#105935
Review:
I have given the dealership this rating because it was a pleasant experience from the moment I walked in. I came in wanting to see a particular vehicle but it had already been sold.Elmer and Mike asked me a few questions to determine my needs, then they asked me if I would consider a different vehicle or if I absolutely wanted the one I came in to look at. I loved that they gave me a choice and did not try to convince me that I wanted something else. They were not the stero-typed "Salesmen". I felt as if I was talking to a neighbor and they were genuinely interested in what I wanted and not what they wanted to sell me. I must add that Grossinger as a whole is more interested in customer service than anything else. I am very impressed with Elmer and Mike and the Grossinger Dealership. Even Gary Grossinger took the time to come out of his office to shake my hand. I have NEVER had that happen anywhere before. Grossinger is a dealership that I would definately go back to. They earned my trust yesterday. Some people might say that I had this pleasant experience yesterday because I was buying a vehicle and they were doing their job, but I want everyone to know that today I emailed Elmer and called him with a question. Not only did he respond to my email right away, but when I called him, I was NOT placed on hold and then told he'd have to call me back. I got him directly! This is what customer service is all about. Making the customer feel like they're the only customer in the world. Grossinger understands the customer service concept and so do the employees. I drove all the way from Glendale Heights to Palatine and I am certainly happy I did! I didn't have this experience with a dealership in my area at all...not even close.
- Ed G., Lake BluffGrossinger is the best ever... they're the place to buy a Chevy!
- Maiji P., SchaumburgGrossing Chevy gave me a very good price and I shopped many different dealers for a new Chevy. They had a lot of patience with me too. I will return to do business with them again.
- Sherry S., Park RidgeDon't go anywhere else to buy a car. These people are the best! They gave us a great trade in deal. I hate the car buying process dealing with pushy sales people but the Grossinger folks where nice and made it real easy . Thanks again!!
- Patty S., BartlettI bought an Aveo from Neil Speiss and Jim Douvas the sales manager. He was really nice. They had a lot of them to choose from. Grossinger Chevrolet Palatine it was a pleasure doing business with you!
- Tom B., Buffalo GroveI just want to say thank you so much for my new Chevy Tahoe. I brought my old truck in that qualified for the Cash for clunkers and could not believe the great deal Grossinger Chevy gave me. The salesman were knowledgeable, friendly and really knew what I was looking for. I have already told my whole family they should go to Grossinger Chevy for the best deal! Awesome selection of trucks and great people to work with.
Thanks again
Tom
- Lori D., VoloI had a great time. i never had so much fun buying a car. Ken George is the best! John Panos the manager was also very helpful and extremely nice. thanks guys grossinger chevrolet should be happy to have you represent their company.
- Mike J., NapervilleThanks so much Oleg! You were a great help, seemed like you really knew your product. I've referred all my family and friends to Grossinger Chevrolet because I had such a great experience. It was a great experience from the beginning to the very end.
- Chris B., RacineI never thought i could find a dealrship like this left around anymore. Where the salesperson in this case Alex was actually genuinely happy to help you and make you happy on your purchase. I hope more dealerships learn from the excellence they serve for there customers. I won't buy another car again if its not from Grossinger Chevrolet Palatine.
- George N., MilwaukeeWow!!! I came into Grossinger Chevy from Milwaukee and I was not disappointed. They are so friendly there. I've never had such a great experience buying a car until I bought from Grossinger Chevy in Palatine. Joe Olbi was such a big help. I was really impressed with Jim Douvas the manager who wasn't your typical manager type. I came in off the internet to buy a car. It was a nice and easy experience.
- Marlo L., StreamwoodI was referred to Grossinger Chevrolet Palatine by a co-worker, they told me this is the place to buy a Chevrolet. I was a little hesitant cause of my past experiences buying a car, but boy was he right. I called the store and spoke to John Panos the sales manager who was really nice. I came in and was introduced to Elmer Cameron who was wonderful, he knew everything about the cobalt. The transaction was so smooth. I just want to say that even though I had doubts about buying a car there, the Grossinger Chevrolet team changed my mind. Thank you all so very much! I will refer all my people to you guys.
- John P., ChicagoONE OF THE BEST EXPERIENCES I HAVE EVER HAD. SAW A CAR ONLINE I CALLED THEY SAID IT WAS IN STOCK I WENT THERE DROVE IT LOVED IT AND BOUGHT IT. THEY WERE RIGHT TO THE POINT NO TYPICAL BS FROM A CAR DEALERSHIP. JIM DOUVAS TOOK CARE OF ME AND ANSWERED ALL MY QUESTIONS. I WILL DEFINITELY REFER ALL MY FRIENDS TO GROSSINGER CHEVROLET PALATINE
- Kathy S, Lake ZurichVery nice to work with, our purchase was a pleasant experience. Derrick was very professional and thorough and efficient with our purchase. John Panos (Mgr) also was very accomodating and worked with us to make sure we were satisfied customers. Derrick Triplett and John Panos were a geat team and Chevy should be proud to have these 2 represent their Company. We have been Chevy customers in our family for over 40 years and will continue to purchase from Chevy as long as they keep employing poeple like these 2. The only down fall was the wait for the finance paperwork which took over an hour.
- Matthew M., PalatineWe had a very good experience at Grossinger Chevrolet in Palatine when we purchased our new car. There was no feeling of pressure and we were able to get what we needed to be able to purchase that car that we wanted. Our salesman, Ken George was great to work with and very friendly. I would recommend Grossinger Chevrolet to anyone looking for a new car!
- Martha P.Mr. Scott Lawson,
Mr. George Boots took over as manager during the purchase of our car. The service from that moment on became exceptional.
His knowledge and expertise eliminated all concerns and issues that previously existed. He and his staff followed through and answered all of our questions.
Service following delivery has also been excellent.
Prior to Mr. Boots, our 5th Chevy would never have been purchased from Grossinger Chevrolet, nor would we have passed on any positive information to our friends/contacts.
I love my new Equinox and now have full confidence in the service from Grossinger. Please - feel free to call.
Martha P.
George Thank you : )
- Eileen D., WheatonDear Mr. Grossinger,
I wanted to write and tell you about our car buying experience at your dealership.
Friday Morning was the first time I ever drove an Equinox and by that same evening, we had purchased a car from you.
Your salesperson, Neil, played a major role in the purchase. He was professional, Present, funny & he certainly went the extra mile for us. Because the decision happened so quickly and it was the end of the month, we had to make the purchase and take the car off the lot that night, but I hadn't brought our clunker title with me (remember I was only looking until I fell in love with the car.) We were able to decide on the spot that we wanted the car. Remember, this was day 6 or 7 of the clunker program and your people and your people had had a very busy week, here is the amazing part.
It was late on Friday (9 or 10 P.M) and Neil followed us to Wheaton to pick up our car title - He drove all the way to our home. He did it with a great attitude, humor and fun!!
He is an amazing salesperson and I will tell everyone I know what an extraordinary experience working with Neil was.
I just wanted to let you know.
Thanks,
Eileen D.
GET UP TO THE MINUTE DEALS!